Terms & Refund Policy

1. What we provide

We build, host, monitor and tune a custom AI voice agent for your business. Depending on your plan it answers calls in your business name, captures and qualifies leads, sends you call summaries, books jobs into your calendar or job-management software, and follows up enquiries. The exact features of each plan are listed on our pricing section.

2. Prices and GST

All prices on our website are in Australian dollars and include GST. What you see is what you pay. Our current monthly plans are Basic $297, Pro $797, Elite $1,797, plus a one-off setup fee of $500.

Plans are billed monthly in advance through Stripe. There are no per-call charges.

3. Free trial

Every plan starts with a 14-day free trial. Nothing is charged during the trial. When it ends, your first invoice is issued — your first month plus the setup fee, if one applies — and you are billed monthly from then on.

If you cancel before the trial ends, you won't be charged at all.

4. 30-day money-back guarantee

If you're not happy with the service, contact us within 30 days of your first paymentand we'll refund that payment in full, including any setup fee. You don't need to give a reason, and we'll process it within 10 business days to the card you paid with.

The guarantee applies once per business. After the 30 days, the cancellation terms below apply instead.

5. Cancelling

There's no lock-in contract. You can cancel at any time by email or phone. Cancellation takes effect at the end of your current billing month: you keep the service until then and won't be charged again.

Outside the 30-day guarantee, we don't refund the unused part of a month you've already paid for.

6. Founding client offer

The first five businesses to become paying clients receive founding terms:

• No setup fee — the $500 setup fee is waived.
• Price locked for 24 months — your monthly price stays the same for 24 months from the date your paid subscription starts, as long as the subscription stays active without a break. If you cancel and later rejoin, you rejoin at the prices current at that time.
• Input into what we build— we'll ask for your feedback on new features and give it priority.

Once five founding places are taken, the offer closes and new clients pay the standard setup fee.

7. Price changes

For clients not on a founding price lock, we'll give you at least 30 days' written noticebefore changing your monthly price. If you don't want to continue at the new price, you can cancel before it takes effect.

8. Getting you live

We aim to have your agent answering calls within 48 hours of your discovery call. Hitting that depends on you giving us the information and access we need — your services, service area, pricing, and access to your calendar or job software. If something on our side will delay you, we'll tell you straight away.

Your agent never speaks to a real customer until you've heard it and approved it.

9. What an AI agent can and can't do

We build and test your agent carefully, but AI can misunderstand a caller or get something wrong. It isn't a substitute for emergency services, and it should never be relied on for anything where a mistake could put someone at risk. Where a caller describes a genuine emergency, the agent is set up to tell them to call 000.

You should check the call summaries we send you and let us know about any mistakes, so we can correct them.

10. Call recording and your callers

To do its job, your agent records and transcribes the calls it handles. Australian recording laws differ between states, so the agent's greeting tells callers the call may be recorded. You agree not to remove that notice, and to let us know if you need it worded differently for your business.

11. Your information and your customers' information

The details your agent collects from your callers belong to you. We only use them to provide the service to you. If you cancel, we'll give you a copy of your data on request and then delete it. How we handle personal information is set out in our Privacy Policy.

12. Your responsibilities

• Give us accurate information about your business.
• Only use the service for lawful purposes, and not to mislead or harass anyone.
• Keep your payment details current.

If a payment fails, we'll let you know and try again. If it still isn't paid after 14 days, we may pause the service until it is.

13. Your rights under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms limits those rights.

Apart from those guarantees, and to the extent the law allows, our total liability to you is limited to the fees you paid us in the three months before the issue arose, and we aren't liable for indirect losses such as lost profits or lost jobs.

14. Changes to these terms

If we change these terms in a way that affects you, we'll email you at least 30 days beforehand. The date at the top of this page shows when they last changed.

15. Law that applies

These terms are governed by the laws of Queensland, Australia.